Driving or Riding?

If you’ve ever ridden a bus, it’s likely you stood at a bus stop waiting and looking for the bus. Even if you’ve never ridden a bus for sure you have observed others waiting for a bus.

Have you noticed how those standing at the bus stop are always looking for the bus?

For most people it’s human nature to look for the bus. The bus is more than likely going to show up, and when it does there are some things to keep in mind:

1. The bus might be running late.
2. The bus might be full.
3. The seat choices once you get on the bus might not be very good.
4. You could end up sitting beside someone you don’t know or don’t like.
5. Most buses don’t have seat belts so if it has an accident you might get hurt.
6. The bus is going to make a lot of inconvenient stops along the way.
7. If traffic is heavy the bus will not take an alternate route.
8. Riding a bus can be a very rough ride.
9. You have very little control when you’re waiting and/or riding ‘da bus.

The bottom line is waiting for a bus has lots of flaws. When it comes to your business are you waiting for the bus or are you driving your own bus?

Driving your own bus means making something happen rather than waiting for something to happen.

Far too often I observe dealers and managers sitting back and waiting to see if someone else is going to come up with the next great thing so they can board the bus and ride along.

If you happen to be the Dealer or GM I cannot imagine how you can be in the automobile business today and not be in a 20 group. How are you going to get the latest greatest ideas by sitting inside a parked bus in your driveway?

Having your own bus is one thing; going somewhere in it is another.

It doesn’t matter if you’re the Dealer, GM, Used Car Manager, Salesperson or in some other type of business; what you have to ask yourself is are you driving the bus or are you letting someone else do the driving?

As long as someone else is doing the driving the scenery is going to be very limited and your success even more so. That’s all I’m gonna say, Tommy Gibbs

Perception

Being a leader is often a challenge because of the workplace environment we find ourselves in.

Being a leader is like being a parent. For example, if one parent stays at home, it can be more difficult to discipline the children due to being around them all the time.

Most of my readers are in the automobile business and are often around the same people for 12 plus hours a day.

Most dealerships have systems and processes in place designed to create focus and discipline. Even under the best of circumstances processes are constantly breaking down which contributes to poor performance and a poor bottom line.

The reality is that it’s much easier to run a large dealership than a small one. As a leader in a large dealership, you can delegate much more and separate yourself from some of the personalities that can cause the breakdown of discipline.

Do not take that to mean that you don’t need to be involved, friendly or whatever. It just means you have to separate yourself from the emotional side of the equation.

If you are in a smaller dealership the task of separating yourself from the staff is even more daunting. I’m often amazed that leaders feel that they can socialize with staff members and still be able to properly manage and lead them.

How can you:

1. Have lunch with the same people all the time?
2. Have dinner with spouses and members of your team on a regular basis?
3. Have after work drinks with staff members?
4. Party with staff members?
5. Attend sporting events with staff members?
6. Play golf on weekends with staff members?

Any of these in and of themselves is not a bad thing. But, to do any of this with the same person on a consistent basis does nothing but create problems for you and them.

Aside from the fact it makes it difficult for you to manage them (let alone fire them) it creates a perception of favoritism that will destroy morale and team spirit.

Never forget, perception is reality. If you perceive that I’m a jerk, then I’m a jerk. The only way for that to change is for me to work toward changing your perception of me.

The burden is on me, not you. That’s all I’m gonna say, Tommy Gibbs

What Next?

Yep, here we are again. October has just ended. October is the perfect month. “Perfect for what?” you say. Perfect for figuring out where you’ve been and where you want to go.

I can’t say that math was one of my best subjects, but I can divide by 10 real easy. At a glance I know what the averages are for any line item expenses, sales volume and gross profit.

What also makes October a perfect time is it sets the stage for the next year. Now is the time to start planning for 2015. Waiting until the last week in December to get your plan together is a really bad strategy.

This is the perfect time to dig in and firm up your fundamentals in all departments. This is the time to get back to basics. This is not the time to cut back on your training.

This is when you need to amp up your thinking, stretch your organization and stretch your imagination. If you don’t have a solid foundation of basic processes you will never maximize your success.

This is the time to take control of the “evaporation factor” that’s been occurring all year long. This is the time to stop the “process bleeding.”

Your long term plan should include joining a Twenty Group and attending the NADA convention. Look, we all get lazy, and get caught up in our daily routines. Attending these meetings gets you revitalized. It gets you outside of your daily box and opens your eyes up to what the possibilities might be. Seems like a no brainer.

This is the time to make those plans. Teamwork is critical if you’re going to maximize your bottom line. To keep your team on the same page you have to constantly communicate to them what the expectations are and what processes they are expected to follow.

There is no “shake ‘n bake” solution. You don’t fix it and walk away. You fix it and re-fix it.

What to do?

1. Ask yourself if you can improve your processes? If you focus on revamping your processes, what effect do you think it will have on your business? It is an absolute fact that regardless of how well disciplined you are over time your processes are going to evaporate. The best piece of advice I can give you is to lock yourself and your management team in a room and review every detail of your selling processes. Be brutally honest with yourself. Then take the necessary action to get you back on track.

2. Can you improve your team? Got the wrong players? Now is the time to make the changes. If you already have the right team in place then it’s time to let them know what your expectations are and show them the plan and the path to achieve those expectations.

3. Don’t think of your planning as “you now having a plan.” Think of it as a “mission.” Plans can fall apart. When you’re on a mission you stay after it until you succeed and then you stay after it some more.

I’m on a mission to get you to re-think what you’re doing…That’s all I’m gonna say, Tommy Gibbs

It’s A Contact Sport

I’m often reminded that we should remember that business is about blocking and tackling.

It’s about doing all the little basics that we know we need to stay focused on. Even more important is to remember it’s a contact sport.

It’s how you contact with your team and your customers. A head football coach realizes he can’t be successful if they are only communicating/contacting with the offensive line personnel.

The most successful coaches connect with all the members of the team. They make it a point to have “touch conversations” as frequently as possible.

If you’re in the automobile business let me suggest that you start each day in the service department having a brief chat with every technician, porter, and recon person you can find.

From there work your way through to the service advisors, parts department, administration office and lastly the sales department.

If you want to improve your ability to win, just remember it’s a contact sport.

The more you contact with your team and your customers the more you get to run up the score. That’s all I’m gonna say, Tommy Gibbs

It’s a Trick, A Bad Trick With No Treat

If you read the likes of Automotive News or pay attention to media reports you may have heard there’s a glut of used inventory coming from off-lease vehicles and prices are going to start to drop.

Some of you have already experienced the so called “price drop.” If you’ve had conversations with Bubba or been to the auction of late you absolutely know about the “price drop.”

For whatever reason, you may have beefed up your inventory over the last 60 days or so and now you’re going, “Oh crap, I’ve got a serious problem.”

Let me ask you something. And before I do, please don’t get mad at me. I’m not trying to be a smart butt. But, what planet have you been living on? Don’t prices start to fade a bit this time of year? Would you call this the real “selling season?”

Doesn’t it make sense to tighten your inventory up just a tick as we move into the late fall/winter season? This media thing is a trick, a mean trick to make you think you don’t know what you’re doing.

Maybe you don’t or you had a slight memory loss when it comes to remembering how the market works. If you went out and purchased a bunch of inventory over the last 60 days, what were you thinking?

You need to stop thinking about what’s going on in the wholesale market. It’s not any different than it’s ever been.

What you need to be thinking about is how to retail your inventory, not wholesale it.

While I’m at it, I have another trick or treat for you.

If you have a vehicle and it’s priced number one in the market and it hasn’t sold, guess what? It’s not cheap enough. Trick or treat, that’s all I’m gonna say, Tommy Gibbs

Good Fortune?

Recently, actor Michael Keaton was featured on CBS Sunday Morning. At the end when discussing his success he said, “The key has been my good fortune.”

There’s something to be said for good fortune or good luck. There is little doubt that either can play a role in one’s journey toward success.

Good fortune is often the result of good decisions, one of which is surrounding yourself with good people.

When asked what’s been their key to their success, people in leadership positions will often say that the key has been their ability to hire good people.

Of course there’s some truth to that once you have “arrived,” but to “get there” you have to have the good fortune of deciding who you are going to associate with. Who will be in your circle of influence?

Sometimes it’s the good fortune of where you decide to go to work and who you decide to work for. Sometimes it’s the good fortune of leaving a group of people who aren’t smart enough to let you have a seat at the table and who aren’t feeding you the skills you need for success.

Your good fortune is really all about you. Who you choose to be around? Who you choose to influence you?

I’ve had great good fortune to be influenced by some really great people. It could have been just the opposite.

I could have created my own bad fortune by allowing myself to be around bad people. Good fortune starts with you. That’s all I’m gonna say, Tommy Gibbs

What Have You Gotten Used To?

I recently purchased an iPhone 6. Nice little gadget. I also tried the 6 plus. A bit too big for my style of running through airports.

At first even the 6 felt a bit too big. After a few days it felt pretty normal. About a week later I picked up an iPhone 4.

Geez, that thing feels so small. It didn’t feel small until I got used to the 6.

The question is what have you gotten used to?

1. Have you gotten used to low grosses?
2. Have you gotten used to low used car volume?
3. Have you gotten used to 60 day plus used cars in stock?
4. Have you gotten used to 7 to 10 days to get a car through service?
5. Have you gotten used to having lots of $25,000 used cars in stock?
6. Have you gotten used to buying cars from the rental car companies?
7. Have you gotten used to listening to “I can’t find used cars”?
8. Have you gotten used to crappy ROIs?
9. Have you gotten used to lousy used car photos on your website?
10. Have you gotten used to giving up discounts on used cars that you’ve priced “really, really right” on the Internet.

Yep, I’m just asking, what have you gotten used to? You’ve probably gotten used to a lot of things you shouldn’t. That’s all I’m gonna say, Tommy Gibbs

Relentless

In a given week I probably answer somewhere between 25 and 50 emails from readers asking questions, seeking advice and searching for solutions.

I’m always thrilled when I get a chance to help someone solve a problem. Unless I just plain miss an email, I’m relentless in responding to any and all requests.

My youngest sister, Melba Gibbs, exemplifies the word relentless. When we were growing up she would drive our parents nuts until she got what she wanted. If she wanted a puppy, she got a puppy.

It might take her a month, but she would stay after them until she “won.” She’s no different today as the Director of Fund Raising for Easter Seals in Richmond, VA. Her relentless style serves her well.

Often when dealers and managers write to me, I end my return email by saying the key to fixing this issue is your middle name has to become “Relentless.” A relentless leader is aware that there will be peaks and valleys.

They know it’s going to be tempting to give up, fall off the wagon or get distracted just enough that the evaporation factor will win out.

When you are relentless you will have moments when you are annoying to others. (Hello Melba)…but, when you are relentless, the good things you put on the wagon of success are less likely to fall off. Let the relentless continue.

That’s all I’m gonna say, Tommy “Relentless” Gibbs

Does Simple Work?

Sometimes it’s simplest processes that are the most effective. Pressing your cost down may be the easiest and fastest way to improve your used car business. Most new car dealers are not in the used car business. Most are in the NEWSCAR business.

That’s when the average cost per unit in your inventory keeps creeping up and up and before you know it you are too close in price points to your new car inventory. I have an easy experiment for you to do.

Take out your financial statement and go to the used car page. To do this correctly you will need to chart each month for the entire year. On that page you will see a column that has used car sales dollars in it. Simply put, that’s as if you sold one car for $10,000 and one for $20,000, thus you had $30,000 in Sales Dollars.

That in and of itself doesn’t mean much to you. Now, subtract your total gross profit from that sales dollar number for each month. That will give you your cost of sales.

Divide the cost of sales by the number of units sold each month. That will give you the average cost per unit sold for each of the twelve months. I know, I know, pretty simple stuff.

Hang on… When we do this little experiment here is what we generally find: the month in which you had your best retail sales is the month in which your average cost per unit sold was the lowest for the entire year. And, the month in which you had your worst retail sales, your cost per unit sold was the highest for the entire year.

The bottom line is that the more you press your average cost down, the more used you will sell and the better off you will be. You end up getting in the used car business and out of the NEWSCAR business.

You end up selling more units with fewer dollars tied up. Oddly enough, most of your problem cars go away. Your ability to get on a 45 to 60 day aged inventory goes way up.

So, what’s the magic number to get to? There is no magic number. Every dealer’s number will be different. If you are at $14,500 today, your mindset should be “How do I get to $14,000,” then $13,500, then $13,000 and so on.

The more you press your average cost down, the better off you will be. I find it interesting that when I’m speaking to a group, they think they are hearing me say go out and buy cheaper cars.

No, that’s not what I’m saying. I fully realize how hard it is to buy cheap cars. What I am saying is that it’s not so much about what you buy, but what you don’t buy. If you are buying a high dollar car you have to buy it with great caution. You need to either have it sold, or have data to back up that it’s going to move fast.

I’m often asked two questions:

1. What should my target goal be? There is no target, just try to get it lower than the day before.

2. Can I press my average cost too low. The answer is no.

Pressing your average cost down is a no brainer. That’s all I’m gonna say, Tommy Gibbs

Who Are The Three Most Important People?

Answer: The person answering the phone, the receptionist and your cashier. Yep, that’s who they are.

I realize phones are old fashioned, but believe it or not people still use them.

I know cashiers are going out of style, but most dealerships still have them.

And of course most dealerships have a receptionist.

Since the odds are pretty good that you have all three, you need to have the best people in those jobs that you can hire. You need to train them well and you need to pay them well.

They are the front line. They are the back line. They are key members of the team that smart leaders never overlook.

A. If you haven’t thanked them lately, then you should.
B. If you haven’t sent them to a seminar lately, then you should.
C. If you haven’t given them a raise lately, then you should.
D. If you haven’t let them know how important they are to your success, then you should.
E. If you haven’t bought them lunch lately, then you should.

If you aren’t acknowledging the three most important people in your organization, then who are you acknowledging? That’s all I’m gonna ask, Tommy Gibbs