Leaders, on the other hand, know where they’d like to go, but understand that they can’t get there without their tribe, without giving those they lead the tools to make something happen.
Managers want authority. Leaders take responsibility.
We need both. But we have to be careful not to confuse them. And it helps to remember that leaders are scarce and thus more valuable." Seth Godin
In the last sentence Seth says "Leaders are scarce." What an understatement. The biggest challenge in dealerships or any business for that matter is developing leaders. Managers are taught to manage processes and people, but there is very little done to develop their "Leadership Skills."
Businesses generally hope the top job is filled by a "Leader," and they depend on that single person to lead the troops. The person in the top position may have had very little leadership training and/or mentoring during their progression to the top. Think about how many people you know who are in top jobs and then think about how they got there? Kind of scary isn’t it?
Becoming a good leader is not all that hard. It’s a matter of paying attention to a lot of little, solid, fundamental habits and traits.
Below are 40 fundamental traits of a good leader. These are traits that everyone should seek to emulate regardless of their position on the totem pole.
1. Leaders have pep in their step
2. Leaders are disciplined
3. Leaders arrive early, stay late
4. Leaders have a sense of humor
5. Leaders are consistent
6. Leaders follow the golden rule
7. Leaders don’t put themselves above others
8. Leaders don’t show favoritism by hanging out with subordinates
9. Leaders can be counted on
10. Leaders answer their own phone
11. Leaders return phone and email messages promptly
12. Leaders dress the part
13. Leaders show respect for others regardless of position or social status
14. Leaders say thank you…a lot
15. Leaders cut through the chase; get to the point
16. Leaders listen because they know others have great ideas too
17. Leaders understand the word "We" vs. the word "I"
18. Leaders pull others up not put them down
19. Leaders don’t work in fear of their job; they coach people "up" to take their job
20. Leaders do what they say they are going to do when they say they are going to do it
21. Leaders pick up after themselves…and others
22. Leaders know what they know and they know what they don’t know
23. Leaders take the blame when something fails and they give others credit when it works
24. Leaders communicate then communicate some more
25. Leaders help establish vision and direction
26. Leaders remove obstacles of production, not create them
27. Leaders attack a problem now, rather than letting grow it into a cancer
28. Leaders seek ways to simplify not complicate
29. Leaders seek knowledge, they learn, then they coach others
30. Leaders make the tough decisions now, not later
31. Leaders don’t tolerate a fearful workplace
32. Leaders are enthusiastic
33. Leaders set the accountability standard
34. Leaders have controllable passion
35. Leader detest the statement "we’ve always done it that way"
36. Leaders accept mistakes as a part of forward progress
37. Leaders see a problem as an opportunity to "fix it"
38. Leaders guard the processes but recognize when they are not working
40. Leaders lead from the front and they push from the rear
I’ve said too much, so that’s all I’m gonna say, Tommy Gibbs