There are two sides to “Not Knowing.”
1. Upper management, owners, owner/operators or dealers have a plan in place to keep the staff in the dark. They only want them to know what they consider are those things that they think they need to know. They don’t teach, they don’t coach, they don’t lead; they just say do your little job, pat them on their head, send them on their way and frequently pay them very well.
In addition, upper management doesn’t seek out B players to help turn them into A players. And thus the B players don’t seek out the C players to help them get to the B level. The theory is by keeping people in the dark they will perform their assigned jobs better.
2. Managers don’t bother to learn. They don’t seek out information. They come to work, do their job and go home.
I’m often appalled, surprised and shocked when I ask questions at all levels and people don’t have the answers. It occurs at the top and down the chain of command. I’m not talking complicated questions.
I will sometimes ask the most basic question and people don’t know the answer. I’m left to assume:
1. They don’t care enough to know.
2. They just don’t have the knowledge to know.
3. People don’t know what they don’t know.
In all cases, these are the same people who complain about things that never get done around here. No one is held accountable. There are no consequences when people don’t perform.
What else can you expect when you don’t know?
That’s all I’m gonna say. Tommy Gibbs
As most of us know, constipation can be a terrible thing. When you are constipated it’s virtually impossible to be as productive as you might otherwise be.
Exercise, drinking lots of water and in some really bad cases taking a strong laxative can often relieve the problem and get you back on your “A Game.”
Most of you have had a good run with inventory turn, but some of you have gotten slack and you have stuff aging on you.
Having 60-day-old plus units in stock is a lot like being constipated. You can never perform your best when you’re all stopped up.
60-day-old units will make you sluggish and hold back your potential to be as productive as you might be. Your “A game” will never show up when you have used car constipation. Think of it as poop in the chute.
Dealers will often give their used car inventory a laxative, flush the system and start over. It can be a risky and costly approach.
The problem is that even when they “blow it all out” it doesn’t do that much good in the big picture.
Since they don’t change their diet or exercise, so the inventory continues to be constipated and therefore hold them back from achieving their maximum potential.
A good diet for the used car department would be to have good solid processes. A good exercise program for the used car department would be to understand the role that speed plays toward good health. Good diet and exercise can help you avoid used car constipation.
Constipation makes you stinky. You don’t want to be stinky. Having aged units makes you stinky. You don’t want to be stinky.
It’s not a matter of fixing a one-time constipation issue.
It’s a matter of the right diet and exercise to live a happier and fuller life. If you give a hoot you’ll clean up your poop. That’s all I’m gonna say, Tommy Gibbs
One of the things I’ve noticed about people in general is the fear of “stretch.”
The majority of people would rather sit on the sidelines, complain, moan and groan rather than to “stretch” themselves. “Stretching” means taking risks. Taking risk can be scary.
That’s one of the reasons why there are more poor people than rich people. By and large rich people take risks. It’s far easier to “not do” than “to do.”
Stretching means throwing yourself into the arena and being subject to criticism and yes, failure..
Only when you fail will you figure out how to succeed. The fear of failure is what holds people back from success. Continuing to sit on the sidelines is comfortable.
Stretching your mind, body and soul ain’t. Let the stretching begin.
That’s all I’m gonna say, Tommy Gibbs.
The first of anything is always the best. Coffee is a great example. I highly anticipate each morning the first taste of my cup of coffee.
It’s amazingly the best. Most things are like that.
The first time you kissed your wife, husband, girlfriend or boyfriend is far better than the smooches you’ve most recently got.
The first lick of your ice cream cone is better than the last and so on. It’s called the law of stuff tastes better at first. (Yes, I made that up.)
Used cars are that way too. Selling one in the first 10 days tastes a lot better than selling it on day 70. The biggest difference between selling a used car and getting a kiss is that selling a used car is based on math.
Kissing is based on kissing. Imagine that?
Here’s the problem:
Dealers often failed to recognize those units that need to be first, as in sold really fast.
Those will be your most problematic units such as ones you’ve buried yourself in, bad color, auction purchases, high dollar unit, etc. These are units that you do not have a favorable cost to market or days supply.
You have to accept the fact that you’re not going to make a as much gross on those as you might make on others. Never forget they serve a worthwhile purpose in your business model. There are benefits galore at turning and burning these units.
Because the pandemic has had a dramatic impact on the law of supply and demand, some of our older kisses have been really sweet.
Unfortunately some dealers have been hypnotized into thinking an old kiss is always going to be just is good as a fresh one. Maybe you’re a great kisser or maybe you just slobber a lot.
Do yourself a favor and take a look at a handful of your oldest units in stock. Ask yourself, “why are these units still here?”
The odds are good that whatever you come up with was there on day one and you ignored it.
This article isn’t mean to be a commercial for my software product, but if you had been using my life-cycle management and recon tool, the odds of you still staring at those units would be about slim and non.
If you want to improve gross profit and volume, you have to know which ones to hold and which ones to fold and never forget all kisses are not equal.
That’s all I’m gonna say, Tommy Gibbs.
When you’re in business you have a ton of issues to deal with. None are more important than communicating with staff and management team to help them improve performance and profitability.
When you’re in a dealership day-to-day it’s like living with family members and therein lies the problem. It can be difficult to hold family accountable.
There’s tons of data for you to sort through each day to help you create a roadmap of accountability.
You often ignore it and look the other way because you don’t want to lose your family members.
Actually, sometimes it is family and that can create all sorts of issues for you and the team.
The problem is a lot of people see the word “accountable” as a negative word. Holding people accountable is actually a tool to coach them to the next level.
Coaching is about pointing out those things they may be missing. The reason you see what they don’t is because of your experience and the data you have at hand.
People don’t do things because either:
A. They don’t know what to do.
B. They know what to do and refuse to do it.
As a leader, you’re responsible for making sure they know.
Once they know you’re responsible for making sure they do it whatever it might be.
When are you going to stand up? That’s all I’m gonna ask, Tommy Gibbs.
If you’re like me you love life and the challenges it brings to the table each and every day. I always look forward to getting up in the morning and “getting after it.”
As a dealer for 20 plus years, I loved coming into the store every day and being around all the people and the energy that came with that.
I always got there really early and stayed late.
To me one of the best parts was seeing the people and the place coming to life in the morning was like a special sunrise.
Since I’ve been in the speaking, training and coaching business I primarily work alone. It can be challenging at times since I only have myself to rely on. But actually I like the idea of “staying after myself.”
It doesn’t matter if you work alone or work with 500 people you still have to “stay after yourself.” It’s a fun challenge and something you can actually get better at.
“Staying after yourself” requires planning and discipline. If my father said it once to me he’s said it a thousand times, “Plan your work and work your plan.”
Some key elements to “staying after yourself” include reading, writing, listening and forcing yourself to attend Twenty Group meetings, conventions and workshops. And, let’s add to that list Clubhouse, podcasts and mastermind groups.
These things open the mind and help you see what the possibilities might be.
I’ve become a firm believer that writing is a bigger component to success than one might think. I don’t mean that you have to be an award winning author; writing your thoughts down each day helps to open your brain up to where you’ve been and where you can go.
Writing helps you “stay after yourself.” It will help you self-evaluate your actions, your behavior and how well you are accomplishing those “continuous goals” you should be writing down.
Goal setting is critical to “staying after yourself.” Goal setting is important, but it’s even more important to understand that a goal is simply a temporary target and not the end. You have to constantly evaluate, tweak and adjust your goals so you are always moving forward.
A big part of staying after yourself is to “stay after others.” I don’t mean that in a micro-managing sense, but as a way of encouraging others.
The more you encourage others the more you are encouraging yourself. There is nothing you can do that is more important than helping others along the way.
It’s sometimes hard to understand the impact we can have on others with a kind word of encouragement and a pat on the back. It’s so very powerful!
My encouragement for you today is for you to remember to take some time to “stay after yourself.” That’s all I’m gonna say, Tommy Gibbs.