If you ask anyone in a leadership position if they truly care, naturally they are going to say they do. They will say they care about the organization, the team members and of course their customers.
But do they really care? Do they do the right thing 99.9% of the time?
Caring means making sure you hire the right people for the right job.
Caring means working harder to find, screen and hire people that fit your team’s chemistry.
Caring means getting rid of the wrong people and replacing them with the right people.
Caring means hiring people smarter than you.
Caring means coaching people up.
Caring means never letting team members abuse each other.
Caring means never letting a team member abuse a customer.
If you care, you’ll take it personally when others don’t care as much as you do. That’s all I’m gonna say, Tommy Gibbs