When you stop doing the little things, they turn into big things. The little things are:
▪ Easy to ignore
▪ Easy to look the other way
▪ Easy to let slide
We all like easy.
Being easy causes you to say yes, when you should say no.
Being easy causes you to take your eye off the big picture. When you take your eye off the big picture, everything around you becomes a little fuzzier.
The fuzzier things get, the more confused you and your staff get.
The more confused you and the staff get, the more little things begin to slide.
Easy now becomes habit.
Habit becomes the norm.
The norm becomes easy.
That’s when rinse and repeat occurs. The problem is that the water you’re rinsing with is murky and dirty.
Expectations begin to drop. Lower expectations become the norm.
The little things can be hard to measure, so they are ignored.
When you focus on the little things, the performance of the team improves. That’s all the measurement you need. That’s all I’m gonna say, Tommy Gibbs