Are You Choking?

There is a cost to aged inventory that doesn’t show up on your aging report—and it may be costing you more money than you realize. We all know what an aged used car does financially. It ties up floorplan money, depreciates, requires more attention, and eventually forces someone to make a decision. But there is another cost that’s much harder to measure: it gets inside your head. I call it the Subconscious Choke.

Here’s how it happens. You’ve got a 100-day-old SUV sitting on your lot. You’re buried in it. You’ve already spent too much money on it, you’ve priced it, repriced it, talked about it in meetings, and you’re tired of looking at it. Then a customer tries to trade you another SUV that’s very similar. What happens? You look at that trade differently. “We’ve already got one.” “We’re buried in the one we have.” “I don’t want another one.” So you put less money in the trade—not necessarily because it’s the right appraisal, but because your internal stress meter is already elevated.

That’s the choke. And the dangerous part is you may not even realize it’s happening. You think you’re being disciplined, but sometimes you’re simply reacting to the pain of the car you already own. The aged unit is influencing your decision on a car you haven’t even bought yet.

Think about the consequences. You under-allow on the trade, the customer doesn’t buy, and maybe your competitor puts the right money in the car, sells it, and makes good gross. Meanwhile, you’re still staring at the 100-day-old SUV. Now you’ve lost twice. You’re still carrying the old problem, and you may have just missed the opportunity to acquire the right car at the right money.

That’s why I believe the true cost of aged inventory is almost impossible to calculate. We can calculate depreciation, floorplan expense, recon, and lost gross. But how do you calculate the deals you didn’t make because your aged inventory changed the way you thought? You can’t. That’s the hidden cost.

The best used-car operators understand something very important: Every incoming vehicle has to stand on its own. Don’t let yesterday’s mistake determine today’s appraisal. Don’t let a 100-day-old vehicle dictate what you should pay for a 10-day-old opportunity. And don’t let the emotional pain of aged inventory make you afraid to put the right money in the right car.

The answer isn’t to ignore aged inventory. Attack it. Identify it, price it, make a decision, and wholesale it if that’s the right decision. But get it out of your head. Because the longer an aged unit sits on your lot, the more likely it is to affect your next decision. When you’re staring at aged inventory you cannot rock and roll the way you would like to.

That’s the Aged Inventory Choke. That’s all I’m gonna say, Tommy Gibbs

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