1. I wish we could do away with packs.

2. I wish every sales person worked his or her entire deal on a tablet.

3. I wish we could eliminate cashiers.

4. I wish we had salaried sales people with annual bonuses.

5. I wish we had salaried management with annual bonuses.

6. I wish we didn’t have to rely on processing fees to make a nice bottom line.

7. I wish we had two-tiered pricing from the service department to the used car department.

8. I wish every service writer presented the menu on a tablet.

9. I wish we didn’t have to negotiate prices.

10. I wish we didn’t have “towers of power.”

11. I wish sales people didn’t sit behind a desk to work with a customer.

12. I wish sales management & sales people had a 40-hour workweek.

13. I wish we could get units through service in 3 days.

14. I wish we never would have any units over 60 days old.

15. I wish we didn’t have new car rebates.

16. I wish auction fees could be reduced.

17. I wish we focused more on “leading” rather than “managing.”

18. I wish every dealer was in a 20 group.

19. I wish your showroom didn’t look like a showroom.

20. I wish I’d see you at the NADA convention.

21. I wish 75% of a sales transaction could take place online.

22. I wish you’d get 12 turns per year.

23. I wish we could rid ourselves of “Legacy Thinking.”

24. I wish you would finally hire me.

25. I wish you a great holiday season.

That’s all I’m gonna wish for, Tommy Gibbs