I’m often reminded that we should remember that business is about blocking and tackling.
It’s about doing all the little basics that we know we need to stay focused on. Even more important is to remember it’s a contact sport.
It’s how you contact with your team and your customers. A head football coach realizes he can’t be successful if they are only communicating/contacting with the offensive line personnel.
The most successful coaches connect with all the members of the team. They make it a point to have “touch conversations” as frequently as possible.
If you’re in the automobile business let me suggest that you start each day in the service department having a brief chat with every technician, porter, and recon person you can find.
From there work your way through to the service advisors, parts department, administration office and lastly the sales department.
If you want to improve your ability to win, just remember it’s a contact sport.
The more you contact with your team and your customers the more you get to run up the score. That’s all I’m gonna say, Tommy Gibbs
Recently, actor Michael Keaton was featured on CBS Sunday Morning. At the end when discussing his success he said, “The key has been my good fortune.”
There’s something to be said for good fortune or good luck. There is little doubt that either can play a role in one’s journey toward success.
Good fortune is often the result of good decisions, one of which is surrounding yourself with good people.
When asked what’s been their key to their success, people in leadership positions will often say that the key has been their ability to hire good people.
Of course there’s some truth to that once you have “arrived,” but to “get there” you have to have the good fortune of deciding who you are going to associate with. Who will be in your circle of influence?
Sometimes it’s the good fortune of where you decide to go to work and who you decide to work for. Sometimes it’s the good fortune of leaving a group of people who aren’t smart enough to let you have a seat at the table and who aren’t feeding you the skills you need for success.
Your good fortune is really all about you. Who you choose to be around? Who you choose to influence you?
I’ve had great good fortune to be influenced by some really great people. It could have been just the opposite.
I could have created my own bad fortune by allowing myself to be around bad people. Good fortune starts with you. That’s all I’m gonna say, Tommy Gibbs
In a given week I probably answer somewhere between 25 and 50 emails from readers asking questions, seeking advice and searching for solutions.
I’m always thrilled when I get a chance to help someone solve a problem. Unless I just plain miss an email, I’m relentless in responding to any and all requests.
My youngest sister, Melba Gibbs, exemplifies the word relentless. When we were growing up she would drive our parents nuts until she got what she wanted. If she wanted a puppy, she got a puppy.
It might take her a month, but she would stay after them until she “won.” She’s no different today as the Director of Fund Raising for Easter Seals in Richmond, VA. Her relentless style serves her well.
Often when dealers and managers write to me, I end my return email by saying the key to fixing this issue is your middle name has to become “Relentless.” A relentless leader is aware that there will be peaks and valleys.
They know it’s going to be tempting to give up, fall off the wagon or get distracted just enough that the evaporation factor will win out.
When you are relentless you will have moments when you are annoying to others. (Hello Melba)…but, when you are relentless, the good things you put on the wagon of success are less likely to fall off. Let the relentless continue.
That’s all I’m gonna say, Tommy “Relentless” Gibbs
Answer: The person answering the phone, the receptionist and your cashier. Yep, that’s who they are.
I realize phones are old fashioned, but believe it or not people still use them.
I know cashiers are going out of style, but most dealerships still have them.
And of course most dealerships have a receptionist.
Since the odds are pretty good that you have all three, you need to have the best people in those jobs that you can hire. You need to train them well and you need to pay them well.
They are the front line. They are the back line. They are key members of the team that smart leaders never overlook.
A. If you haven’t thanked them lately, then you should.
B. If you haven’t sent them to a seminar lately, then you should.
C. If you haven’t given them a raise lately, then you should.
D. If you haven’t let them know how important they are to your success, then you should.
E. If you haven’t bought them lunch lately, then you should.
If you aren’t acknowledging the three most important people in your organization, then who are you acknowledging? That’s all I’m gonna ask, Tommy Gibbs
The older I get, the more I see parallels between sports and business. Business, without a doubt, is the most competitive sport.
The most successful businesses and successful business people are always trying to score. There are some businesses and some individuals that have more money than they will ever spend, but they still try to score.
Be it good or bad, besides developing people, money is one of the main ways of keeping score. Why bother to play if you’re not trying to score?
And since you’re going to play the game, you may as well run up the score.
In all sports, you have coaches. You have a head coach, you have assistant coaches, you have position coaches, and specialty coaches.
Even Tiger Woods has a coach. The best of the best have coaches.
Here are some questions for you:
1. Who’s coaching your sales staff?
2. Who’s coaching your management staff?
3. Who’s coaching the general manager?
4. Who’s coaching the dealer/operator?
5. Who’s coaching the Owner/CEO/President?
Coaching for you and your team may come from a number of sources:
1. You go to 20 group meetings
2. You go the NADA Convention
3. You go to your State Convention
4. You go to seminars and workshops
5. You hire consultants
If you’re not doing any of these how will you ever run up the score? That’s all I’m gonna ask, Tommy Gibbs